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Get upto 4%* on our Savings Account Balances with Secure Trust Bank.

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Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Frequently Asked Questions

Find answers to all your queries about our service.

  • How to check balance via mobile banking?

    - You can check your balance easily via mobile banking. Just log in to your account, navigate to the 'Account Summary' section, and your balance will be displayed there.

  • What to do if I forget my password?

    - If you forget your password, don't worry. Just click on the 'Forgot Password' link on the login page. You'll be prompted to enter your registered email address and we'll send you a link to reset your password.

  • How to report a lost card?

    - If you lose your card, it's important to report it immediately. Contact our customer service team directly via phone or email. They'll guide you through the process of reporting the loss and issuing a new card.

  • Can I change my PIN online?

    - Yes, you can change your PIN online. Log into your account, go to 'Card Services', select 'Change PIN', and follow the prompts. It's quick and easy.

  • What's the limit for cash back?

    - The limit for cash back varies depending on the specific offer. To find out the details of a particular offer, check the 'Cash Back Offers' section on our website.

  • How secure is online banking?

    Online banking is designed with multiple layers of security. From encryption to two-factor authentication, we prioritize your financial safety

  • What is the process for opening a new account?

    Opening an account is straightforward. Visit our website, provide necessary identification and complete the application.

  • Can I access my account overseas?

    Yes, you can access your account anywhere with internet connection. Remember to notify us of your travel plans to avoid service interruption.

  • . What are the benefits of mobile banking?

    Mobile banking offers convenience, allowing you to manage your finances anytime, anywhere. You can check balances, make transfers, and pay bills on the go.